Mr Phillips
Thank you for your reply to my points regarding Manor Pharmacy.
I am pleased to note that you no longer close early. In fact I am pleased to confirm that I have seen that the pharmacy has been open at 6:30 pm - so a little progress seems to have been made.
However, I have to re-iterate that on the day in question I was politely, well not so politely actually, informed that the pharmacy closed at 6:15. Hopefully the lady, whose feelings I appear to have hurt, has now been re-educated or at least shown how to tell the time.
Whilst we are on the subject of your pharmacy, which, in your words is going to IMPROVE THE SERVICE TO THE COMMUNITY. could you please let us all know how it takes you 4 days to process a repeat prescription.
When your predecessor ran the pharmacy, a precription dropped into the doctor on the way to work in the morning was available for pick up at Pampards the same evenings.
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2 comments:
First, can I make it absolutely clear that we have never closed early. We can tell the exact opening and closing hours of the Pharmacy from our till system and our security system. So unless, you have absolute proof of your accusation, may I please ask you to withdraw it.
During the period of the refit, we did have to close on two Saturdays. We did our very best to give everyone advanced notice. The vast majority of the work was done out of hours, overnight and on Sundays to minimise disruption. I and my team worked pretty much continually for a week, without a break.
You mention repeat prescriptions. Of course this does not take four days. Included within this time scale is time at the surgery.
Consider this - If you are a young mum with a sick child needing an urgent prescription for an antibiotic, would you really want to wait 20 or more minutes in a queue at the Pharmacy because it was so busy? The same is true for any acute or urgent need.
Most prescriptions (80%) are repeats. What we are suggesting is, that we will collect them on your behalf from the surgery, order the stock overnight and assemble during the next day. That saves you walking backwards and forwards between the surgery and the Pharmacy, waiting at the Pharmacy while we dispense the items and possibly having to return to the Pharmacy a further time if we don't have all your medicines in stock. This will massively reduce the queue for prescriptions and waiting times, and allow the Pharmacist to spend more time with our customers and patients. I hope you can see the benefits.
Finally, you may have noticed that we now have installed a private consultation room. It means that you can have a confidential discussion with the Pharmacist about your medicines or any other health matters (for example stopping smoking).
I hope this all makes sense. I would be very happy to meet you in person at the Pharmacy and show you the benefits if you think that would be helpful.
Kind regards
Graham Phillips
I would like to welcome the Manor Pharmacy to Bovingdon and to say that I hope that the negative attitude of What's in a Name is not representative of users of the pharmacy and the residents of Bovingdon in general. I for one am pleased that a local businessman feels that our village is worth investing in.
On another matter isn't it about time that our fish and chip shop was given a facelift? It's very run-down in comparison to all the other shops in the village and appears not to have experienced any internal or external decoration since the 1970s! It's a shame because apart from this one building our village is looking really good these days.
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